Solutions
Nobody wakes up wanting “a portal” or “an integration”. What you want is for work to stop getting stuck, for people to stop typing the same thing twice, and for old software to stop holding you back. So that's how we've laid out this page.
For businesses where approvals, hand-overs and follow-ups run on email, phone calls and memory.
You'll recognize it when you hear
Most processes have clear steps on paper. In real life, they only move when someone remembers to push them. Requests sit in inboxes, approvals happen over the phone, and the only way to know where something stands is to ask the right person.
Find out how the work really happens
Including the exceptions and shortcuts people actually use, not just the version on paper.
Agree the steps, owners and rules
Who does what at each step, what moves it on, and what happens when something waits too long.
Automate the routine, keep the judgement
Alerts, reminders and passing work to the right person happen automatically. Decisions stay with your people.
Show where everything stands
Everyone involved can see where each job is and what it's waiting for, without having to ask.
For businesses whose main work doesn't fit the shape of a ready-made product.
You'll recognize it when you hear
Shared spreadsheets and general-purpose tools are a sensible place to start. But over time the whole business ends up depending on them, and they were never built to carry that weight.
Built around your business, not a template
Your products, customers, rules and the words your team uses shape the software.
Designed for the people who use it daily
Screens are shaped around the people using them every day, so the new system is easier than the old way.
Rules you can change yourself
Rates, limits and categories can be changed as the business changes, without calling a developer.
Delivered in stages
We start with the part that helps most, then add to it as you learn from using it.
For businesses that share information with people outside the company every day.
You'll recognize it when you hear
When customers, dealers, suppliers or field staff can only get information by asking, every simple question turns into a call or an email that someone in your office has to stop and answer.
Work out what each group needs
What customers, dealers or suppliers should see and be able to do, and nothing more.
Use the data you already have
The portal pulls from your existing order and accounting software, not from a separate copy that goes out of date.
Everyone sees only their own
Each person sees only their own records, and every login is controlled and recorded.
Simple from the first visit
Outside users never get training, so the portal has to make sense the first time they use it.
Often goes together with
For businesses whose programs each work fine on their own, but don't work together.
You'll recognize it when you hear
Accounting, stock, sales and other software are usually bought at different times. If they aren't linked, your people end up being the link: exporting, retyping and cross-checking the same information.
Decide where each kind of information lives
One master copy for each thing, so programs don't overwrite each other and nobody has to cross-check.
Connect before replacing
Software that works well stays. Linking it up is often the smaller, safer change.
Plan for when things go wrong
Checks, records and clear alerts, so if a transfer fails someone knows straight away and it gets fixed.
Write it all down
So your team understands what moves where, and future changes are safe.
Often goes together with
For businesses relying on older software that has become fragile, slow to change or hard to get help with.
You'll recognize it when you hear
Older software often holds years of valuable business rules. Being old isn't the problem. The problem is when it becomes risky to change, hard to get help with, and cut off from the tools around it.
Write down what the system really does
Its rules, its data and the workarounds people rely on, before anything changes.
Decide what to keep, rebuild, add to or drop
Not everything needs replacing. Some parts are better added to than rebuilt.
Upgrade one piece at a time
The old system keeps running while parts are replaced one by one. No risky all-at-once switch-over.
Move your data carefully
With checks at every step, so the new system starts with data people trust.
Nearly 25 years of hands-on software work, including the older technologies many of these systems were built on, means old code doesn't scare us. It isn't automatically a reason to start over.
For businesses where key records start on paper, forms or scattered files.
You'll recognize it when you hear
Paper forms, registers and scanned documents work fine, until someone needs to find something, check it, or pull a report from it. Then it's slow to find, hard to check and almost impossible to add up.
Start with one process
Pick one with a clear benefit, show it works, then move on to the next.
Simplify first
A digital copy of a pointless step is still pointless. Remove it first.
Record information properly from the start
So it can be searched, checked and reported on, not just stored.
Then connect what comes before and after
Once the first process works, link it to the steps around it.
How they fit together
The six areas above are just a way of describing problems. They aren't separate products. A real project usually mixes two or three of them. A few examples:
Problem
A dealer portal is only useful if it shows up-to-date information, so it's linked to the order and accounting software you already use.
Problem
Inspectors fill in simple forms on a phone or tablet, and any failed inspection goes straight to the right person to deal with.
Problem
The rules built into the old system are kept, while it's rebuilt step by step around how the business works today.
Wondering how we decide what a project needs? See why businesses work with Kendratek.
Insights
Short, plain-English guides to read before you spend money on software.
Process Automation
Software built around how things are supposed to work falls apart on day one. Here is a simple way to find out how work really moves in your business, and what is worth automating.
Published Updated 4 min read
Connecting Your Software
If your team copies the same customer, order or invoice from one program into another, you may not need new software at all. You may just need your existing programs connected. Here is what to think about first.
Published Updated 4 min read
Upgrading Older Systems
Your old system still works, mostly, but it worries you. Here is how to move to something new one piece at a time, without a risky "big switch-over" weekend.
Published Updated 4 min read
Not sure which one applies?
You don't need to know anything about technology. Just tell us what's getting in the way, and we'll help you work out what makes sense.
Write it in your own words. A real person reads every enquiry and replies honestly, even when custom software isn't the answer.